Shipping Policy for India

At HerbsPro.com, we strive to provide our customers with efficient and reliable shipping services. Our shipping policy for India is as follows: 

  • Orders are processed and shipped from Monday to Friday between 9AM and 6PM PST, excluding weekends and national holidays. 
  • Orders are shipped from multiple warehouses located on the West and East Coasts of the United States in California and Maryland. 
  • All India orders are shipped via ShipGlobal and typically arrive within 12-15 business days from the shipping date, depending on customs clearance at the destination country. 
  • ShipgGobal is the primary carrier for all the orders shipped to India by air. Customers can track their order on the ShipGlobal website at: https://www.shipglobal.us/tracking.

Shipping, Duties and Taxes are as applicable for these orders. 

  • Please note that while HerbsPro.com makes every effort to provide accurate shipping estimates on the website, there may be longer transit times due to air freight delays, customs holds or other unforeseen complications outside of our control. 
  • Items classified as HAZMAT - Hazardous / Highly Flammable / Corrosive, per the FAA (Federal Aviation Administration) regulation are forbidden to be shipped by Air Cargo. Customers are responsible for checking with their local customs office to ensure they are able to import these items and if any additional licenses or permits are needed. 

Customs Information

  • Know Your Customer (KYC) documents, such as government-recognized identity and address proofs, are required for customs clearance by the Customs Department of India. Import clearance cannot begin until the customer uploads their KYC documents. Once ShipGlobal receives the shipment from HerbsPro.com, they will reach out to the customer for completing their KYC before shipping their order. 
  • Acceptable forms of KYC documentation required by ShipGlobal to complete the process for Indian Citizens include a Passport, Aadhar Card, Permanent Account Number (PAN) Card, or Voter ID Card. For Foreign Nationals residing in India, a Passport and Visa/PIO Card are required. 
  • Please note that the customer’s name and shipping address must match their KYC documents. 
  • Shipments arriving in India will be subject to a 42.08% D&T (Duties and Taxes) as per government regulations. The 42.08% D&T will be collected at checkout for customs clearance purposes. For more information about customs, import duties, etc., visit: Central Board of Excise and Customs website.
  • It is the customer's responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges, including duties, fees and taxes. 

Frequently Asked Questions (FAQs)

  1. How long have you been in business?
HerbsPro was established in 2004, providing nationally branded Vitamins, Supplements, Natural Beauty Care Products, Pet Care Products & Organic Groceries. HerbsPro.com carries 50,000 products from 5,500 popular brands. Thanks to our loyal customers, HerbsPro is listed on the Inc 5000 as one of the fastest-growing internet retail companies. 
  1. Where do you ship from?

HerbsPro.com ships from our West Coast warehouse in California and East Coast warehouse in Maryland, USA, for faster delivery to our end customers. 

  1. Do you ship to India?

Yes, we ship to all the countries worldwide including India. 

  1. Which shipping carrier do you use and how can we track orders?

ShipgGobal is the primary carrier for all the orders shipped to India by air. Customers can track their order here -  https://www.shipglobal.us/tracking.

Shipping, Duties and Taxes are as applicable for these orders. 

  1. What is the estimated delivery time for India orders?

Orders arrive approximately within 12-15 business days from shipping date, depending on customs clearance at the destination country. 

  1. What are the shipping charges for India orders?

Herbspro.com charges $10 – up to 1 lb and $7 every additional lb for shipping the products to India. 

  1. Is there a minimum order requirement for India orders?

There is no minimum order requirement for all the orders shipping to India. 

  1. Can I ship multiple items in one India order?

Yes, multiple items can be shipped in one order. 

  1. Do I need to pay Custom Duties & Taxes?

Shipments arriving in India will be imposed with a 42.08% D&T (Duties and Taxes) as per government's regulation. The 42.08% D&T will be collected at the time of checkout for customs clearance purpose. For information about customs, import duties, etc., visit: Central Board of Excise and Customs.

Please note that it is the Customer's responsibility to obtain any necessary governmental permission and/or documentation for import approval and verify and pay all import charges, including duties, fees, and taxes. 

  1. Do I need to submit any documentation for custom clearance in India?

Know Your Customer (KYC) documents, such as government-recognized identity and address proofs, are required for customs clearance by the Customs Department of India. Import clearance cannot begin until the customer uploads their KYC documents. Once ShipGlobal receives the shipment from HerbsPro.com, they will reach out to the customer for completing their KYC before shipping their order. 

  1. What are the accepted forms of KYC documentation?

Accepted Forms of KYC documentation required by ShipGlobal to complete the process are:

  • Indian Citizens: Customer's Passport, Aadhar Card, Permanent Account Number (PAN) Card or Voter ID Card.
  • For Foreign Nationals residing in India: Customer's Passport and Visa/PIO Card. 

Kindly note that Customer's name and shipping address must match your KYC documents. 

  1. Are there any restrictions on the types of products that can be shipped to India?

Items classified as HAZMAT - Hazardous / Highly Flammable / Corrosive, per the FAA (Federal Aviation Administration) regulation is forbidden to be shipped by Air Cargo. Customers are responsible for checking with their local customs office to ensure they are able to import these items and if any additional licenses or permits are needed. 

  1. How do I place an order?

Our website, www.herbspro.com, is available for your convenience to place orders. Additionally, our customer service team is available to assist with any questions or to assist in placing an order over the phone, +510-324-2900. 

  1. How can I find out the status of my order?

The status of your order is easy to find.

  • Check your Email - You are required to enter an email address during Checkout. You will receive emails updates on the status of your order.
  • Visit the Website - You can log in to your account at herbspro.com, where you will be able to view your order history, including tracking information on the left-hand side of your screen.
  • If you cannot trace your order, please contact us by phone at +510-324-2900 (Mon - Fri) 9AM to 6PM PST and one of our customer service representatives will be happy to assist you. You can also email us at support@herbspro.com. 
  1. What are the accepted forms of payment for India orders?

We accept all major credit cards as a form of payment for India orders. Additionally, customers have the option to utilize AfterPay, which allows for the purchase of products with the option to pay over a period of 6 weeks 

  1. What is your contact information? 

HerbsPro.com offers multiple channels of communication to our valued customers for their convenience. Our customer service team is available Monday through Friday, 9AM to 6PM PST, through the following means of contact:

 

  • Phone: +510-324-2900
  • Email: support@herbspro.com
  • Live Chat support through our website: www.herbspro.com